Speakeasy AI Partners with Inbenta
Speakeasy AI is partnering with Inbenta to deliver Inbenta's chatbot, natural language search, and knowledge/case management solutions within voice channels, including interactive voice response, voice live agent assist, and smart speakers.
Inbenta customers will be able to leverage their solutions within IVRs from companies like Genesys, Avaya, Cisco, and Freeswitch immediately.
The combined partnership will bring to market an end-to-end omnichannel conversational customer experience for Inbenta customers. The integration will feature bi-directional update functionality, meaning that any change to conversational AI experiences for voice that is managed within Speakeasy AI will flow through to Inbenta's toolkit. Updates in either portal will be seamlessly reflected and enabled in both platforms.
Additionally, Speakeasy AI will provide full self-service reporting across the breadth of voice and digital engagements for Inbenta customers within Amplify customer journey reporting. Inbenta customers will also be able to use their Inbenta corpus and knowledge base to begin modeling custom voice libraries within Nerv, Speakeasy AI's custom voice neural net solution.
Speakeasy AI will be listed in the Inbenta Integration Hub.
"The partnership with Speakeasy will help expand Inbenta's reach into the voice-enabled, conversational intelligent applications, which is in increasingly high demand by large enterprises," said Jordi Torras, CEO of Inbenta, in a statement.
"We are excited to enable Inbenta customers to leverage their solution within voice channels," said Frank Schneider, CEO of Speakeasy AI, in a statement. "Jordi and the Inbenta team have invested in an AI ecosystem that enables orchestration of best-of-breed technologies for their customers, and we are proud to be a part of it."
Speakeasy's Sky offers conversational AI with controls and customization.
24 Apr 2020