RingCentral Adds Live Transcription to MVP

RingCentral, a provider of cloud communications, video meetings, collaboration, and contact center solutions, has added capabilities, including live transcription and meeting summaries, to RingCentral Message Video Phone (MVP).

Leveraging artificial intelligence, RingCentral now enables entire meeting conversations to be automatically transcribed. The new meeting summaries features gives users a recap of the conversation and an auto-generated short-form summary, video highlight reel, and keywords. The whiteboard feature allows users to visually illustrate ideas through free-form drawing, virtual sticky notes, uploading images, and annotating over content that can then be shared after meetings.

"As organizations embrace new hybrid work styles, RingCentral is focused on combating real-world organizational and end-user challenges by delivering capabilities that enable them to run and grow their business. We're giving customers solutions that are designed to overcome the challenges they face today so they can maximize their potential every single day. From transcriptions and summaries to next-gen analytics and reporting, there's a new innovation for all parts of the workforce, whether you're in IT, a line-of-business role, or an end-user," Nat Natarajan, executive vice president of products and engineering at RingCentral, said in a statement.

"As we continue to navigate hybrid working environments and our meetings become more personable, the features RingCentral is announcing today are critical to keeping us connected. These new innovations are designed to ensure that the essence of physically being in the workplace and collaborating in-person is not lost," Blair Pleasant, president and principal analyst of COMMfusion, said in a statement.

"Running between meetings and being double booked is a reality many of us are grappling with in today's corporate world. Getting a downloadable recording transcription with a meeting summary and automated action items is a complete game changer and a huge competitive advantage for RingCentral. Talk about delivering on the promise of making unified communications work for you so you can be more productive and focus on things that actually matter and move your business forward," said Jim Lundy, founder and CEO of Aragon Research, in a statement.