Talkdesk Launches Automation Designer

Talkdesk, a cloud contact center systems provider, has added Talkdesk Automation Designer to the Talkdesk Builder suite of low-code/no-code contact center customization tools.

Automation Designer allows frontline workers to design artificial intelligence-powered automations across the customer journey. It can do the following:

  • Build dynamic conversation flows that respond to and resolve customer queries;
  • Simplify process creation to allow front-line users to instantly define and launch workflows that cater to their specific challenges; and
  • Optimize business processes for a variety of use cases, such as conversational flow design for virtual agents, scripted agent conversations, and more.

"Most organizations want to prioritize CX innovation and recognize the need to transform their contact centers, but they're encountering hurdles," said Charanya Kannan, chief product, engineering, and customer officer of Talkdesk, in a statement. Through our Builder portfolio and new tools like Automation Designer, Talkdesk is creating smarter ways for them to eliminate the barriers to contact center customization and bypass expensive, lengthy development cycles. Now they can achieve their CX goals faster while also outpacing the competition."

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