Vonage Partners with AWS for AI Voice Agent Integration

Vonage, a provider of cloud communications, has partnered with Amazon Web Services (AWS to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API.

This integration allows businesses to deploy real-time, natural-sounding artificial intelligence voice agents across telephony, WebRTC, and mobile app channels. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences.

The integrated solution from Vonage and AWS provides the following capabilities:

• Real-time voice adaptation: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses.
• Simplified development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage back-end complexities such as audio buffering or latency.
• Scalability across industries and businesses of all sizes, from small customer service teams to global enterprises.

"We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon's conversational AI expertise together with Vonage's trusted communications platform to deliver more natural, responsive, and efficient voice experiences," said Fabio Cerone, managing director of telecommunications at AWS, in a statement.

"As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications," said Christophe Van de Weyer, president and head of business unit API at Vonage, in a statement. "By combining Vonage's communications APIs with Amazon Nova's advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency."

The integration unlocks use cases for deploying voice AI agents in the following ways:

• Customer support automation with voice-enabled AI agents that can answer queries, manage appointments, and route calls.
• Proactive outbound engagement with dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups.
• Multilingual communication with language detection from Vonage and multilingual synthesis by Amazon Nova Sonic.