Capacity Acquires KLaunch

Capacity, providers of an automation platform for contact centers, has acquired KLaunch, a conversational artificial intelligence company that helps government, healthcare, nonprofit, and sports and entertainment companies connect with their customers. Financial terms of the deal were not disclosed.

The acquisition deepens Capacity's conversational AI capabilities and expands its reach in key industries.

"Customer expectations keep rising, and KLaunch represents another strategic piece in our compound startup approach: building an omnichannel platform that addresses the full spectrum of customer engagement challenges," said David Karandish, CEO of Capacity, in a statement. "KLaunch's specialized expertise in government, healthcare and nonprofit sectors deepens our ability to deliver best-in-breed technology that addresses the unique needs of these industries across the entire customer experience journey."

"We've always believed that powerful conversational AI should enable organizations to create meaningful connections with their audiences," said Josh Ross, CEO of KLaunch, in a statement. "Capacity's commitment to pushing boundaries and advancing the industry through cutting-edge technology makes this partnership a natural fit. Together, we're positioned to deliver sophisticated AI tools that will redefine how organizations engage with the people they serve."

Capacity continues to demonstrate strong growth, recently securing more than $92 million in investments and acquiring Call Criteria and Verbio Technologies. The KLaunch acquisition comes one month after this significant milestone, becoming the company's 13th acquisition since 2023.