Movate and Krisp Partner on AI-Powered Voice Solutions

Movate, a digital technology and customer experience services provider, has partnered with Krisp, a real-time voice artificial intelligence provider for contact centers. This collaboration brings together Movate's expertise in global customer experience delivery and AI-integrated operations with Krisp's AI Accent Conversion and voice enhancement technology.

The partnership strengthens the MovateAI CX platform by incorporating Krisp's AI Accent Conversion and AI Voice Translation capabilities directly into agent workflows and training ecosystems.

Krisp's on-device and highly secure AI models offer real-time accent conversion, voice translation, and bi-directional noise cancellation.

"Our partnership with Krisp.ai strengthens Movate's commitment to reimagining global CX operations by bringing next-generation voice AI solutions directly into the core of our CX offerings," said Mandeep Kwatra. practice head for CX transformation at Movate, in a statement. "Enterprises are looking for more than cost savings, they want intelligent, location-agnostic delivery models that deliver superior customer experiences. Together with Krisp.ai, we are enabling brands to confidently expand into new markets, accelerate proficiency, and achieve exceptional results powered by AI."

"Voice is still the most complex and critical channel in customer experience, especially for global teams," said Davit Baghdasaryan, CEO and co-founder of Krisp, in a statement. "By embedding real-time accent conversion and voice translation into Movate's CX delivery and training stack, we remove friction that slows agents down and limits where teams can scale. Voice AI can make global CX faster to launch, easier to run, and more consistent for customers everywhere. This is the direction global CX is moving, and this partnership accelerates that shift."