Southwest General Reduces Documentation Time with Oracle Speech Tech

Southwest General, a hospital system in Middleburg Heights, Ohio, is using Oracle Health Clinical AI Agent Clinical Note, an artificial intelligence-powered, voice-enabled solution integrated with Oracle Health Foundation EHR, to help alleviate the burden of clinical documentation. Southwest General deployed the solution across 18 ambulatory specialties.

Southwest General is leveraging Oracle Health Clinical AI Agent, which significantly reduces manual documentation time by automatically creating structured draft notes based on patient-clinician conversations. The highly accurate note is available seconds after the appointment, so clinicians can quickly review, approve, and see their next patient.

"Southwest General is building a digitally enabled health system focused on delivering personalized care to our community by leveraging technologies that reduce administrative burden and allow our clinicians to focus on what matters most," said Jae Zayed, vice president and chief information officer of Southwest General, in a statement. "With Oracle Health's AI capabilities embedded directly within our EHR, we're already seeing measurable improvements in provider satisfaction and a more seamless, connected patient experience."

In the year since its initial implementation of Oracle Health Clinical AI Agent Clinical Note, Southwest General clinicians generated approximately 81,800 notes and reduced average time in the EHR per patient by 18.6 percent and after-hours work by 14.15 percent. Southwest General plans to embed additional AI capabilities into workflows such as chart search capabilities, automated order creation, AI physician dictation, and nursing documentation as they become available.

"No one becomes a doctor to click boxes on a drop-down menu. Doctors practice medicine because they want to care for people, and Oracle Health Clinical AI Agent is giving them more time to do so," said Seema Verma, executive vice president and general manager of Oracle Health and Life Sciences, in a statement. "By bringing AI-powered documentation directly into the EHR, we're turning conversations into structured notes, alleviating after-hours charting, and helping clinicians focus on patient care. Southwest General's significant efficiency gains show what's possible when AI is built for real clinical workflows."

Built on Oracle Cloud Infrastructure, Oracle's Clinical AI agents don't just interpret text; they use semantic reasoning to understand clinical meaning, helping ensure insights and content are contextually relevant. The agents work together as a system, sharing context and collaborating in near-real time.