The Blackfoot Telecommunications Group Deploys Telelogue's Voice Directory Application to Automate Directory Assistance

ISELIN, NEW JERSEY - Telelogue announced that Blackfoot Telecommunications Group has launched Telelogue's Voice Directory Application (VDA) to provide 411 services to its subscribers with live operator services when needed. The Telelogue service runs on a system collocated at an operator services company's central office and integrated with its proprietary technology platform. Every business and government directory listing in the United States is eligible for automation, a major technology breakthrough and industry first that signifies a departure from the frequently requested listing approach. "To state the obvious, a request for a listing not eligible for automation cannot be automated," said Robert W. Burke' Telelogue's CEO. "Telelogue's unparalleled success rates are largely due to innovation that allows us to work with every database listing." In addition, the service provides Blackfoot with a new feature that allows callers to be connected automatically to the requested telephone number. The majority of 411 calls will be automated without any involvement from a human Operator, an enormous value proposition to Blackfoot. Integration with the Operator workstation allows the Telelogue VDA solution to seamlessly handoff calls to Operators when necessary, with a screen pop for partially automated calls. In these instances, the service will capture the caller information and pre-populate the Operator's workstation screen with data captured by the Telelogue VDA, such as the city/state of the request and the three most likely listings. This method will both reduce the total work time an Operator spends with a caller, and maintain customer satisfaction since the caller is serviced quickly without having to repeat previously provided information. "We are excited to offer Telelogue's VDA to our customers," stated Rob Ferris, Vice President of Sales and Marketing for Blackfoot. "Our customers will benefit from this unique service through quicker, consistent, and more accurate listing delivery."
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