California Casualty Management Company Selects Verint Intelligent
MELVILLE, NY - Verint Systems Inc. (NASDAQ: VRNT), a provider of analytic software-based solutions for communications interception, digital video security and surveillance and enterprise business intelligence, announced that California Casualty Management Company has selected ULTRA version 9 for use in the company's three networked service centers, which handle more than 2.6 million calls per year. California Casualty Management Company, based in San Mateo, Calif., is the manager and attorney-in-fact for the California Casualty Group (CCG). Founded in 1914, CCG provides auto and home insurance to approximately 300,000 customers through company, organization and affinity group sponsorships nationwide. "Outstanding customer service is a fundamental component of the enduring value we provide to the members of our affinity group sponsors," said Star Milloy, senior vice president - customer service & underwriting operations for California Casualty Management Company. "We needed a solution to enhance our current quality assurance programs and performance initiatives, and to help assure our current high levels of customer service as we expand our markets." Milloy continued, "Verint's ULTRA solution will provide actionable intelligence to enhance our strong customer service foundation. We expect that ULTRA will help identify policy processing improvements, best practices and workflow refinements that will enable us to maximize value for our customers." ULTRA Intelligent Recording is designed to drive enterprise quality by enabling organizations of all sizes to cost effectively capture every customer interaction and extract actionable intelligence from telephone, Voice over IP, e-mail, chat or agent assisted co-browsing contacts. "We are pleased that California Casualty Management Company, an organization with a clear vision for outstanding customer service, has chosen our ULTRA Intelligent Recording solution to power its customer satisfaction efforts," said Mariann McDonagh, Verint's vice president of global marketing.
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