SpeechCo Internationalizes Products

STUTTGART, GERMANY - SpeechCo, a speech recognition integrator for the creation of complete solutions and applications with large grammars for industry, commerce and service applicable for information and transaction systems, enlarges its range of products in the area of automatic directory assistants BigInfo with an English version. BigInfo English allows access to 3,000 accidentally selected and disassociated records from the United States. It allows English native speakers to encounter the abilities of an automatic directory assistant. The German version of BigInfo which is already available spans 700,000 disassociated records from Southern Germany and shows the availability of huge grammars in the speech recognition for the first time in Germany within a public available application. The purpose of BigInfo is the automation of directory assistant services. The providers of such services have to be in a concentrating market with strict legislative context, in Europe. For this reason, the cost reduction and the elevation of call volumes combined with a constant level of quality is an essential competitive edge. BigInfo solves this antinomy by reducing the engaged time of the agents by up to 50 percent, thus saving costs and increases the overall performance of a directory assistant. The agents are free to get new research tasks and improve the quality of the service. Beside the use in directory assistants, BigInfo is suitable for hierarchical portals, for the gathering of addresses, for instance in order management, transfer services or call reception and intelligent routing in companies.
SpeechTek Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues