Genesys Listed in the Leader Quadrant in Analyst Firm's 2004 IVR Report

SAN FRANCISCO - Genesys Telecommunications Laboratories Inc. (NYSE: ALA, Paris: CGEP.PA) announced that market research firm Gartner Inc. has named Genesys in the leader quadrant in its April 2004 report titled "IVR and Enterprise Voice Portal Magic Quadrant 2004." The Magic Quadrant evaluates vendors on completeness of vision and ability to execute, and uses selection criteria based on vendor and product capabilities, breadth and depth.