Juma, Nectar Announce Alliance for Cloud-Based Speech Self-Service

Juma Technology and Microsoft's Tellme Networks subsidiary today announced a strategic alliance to deliver speech self-service on Tellme’s on-demand platform.  The Tellme service is an addition to the managed services portfolio of Juma’s software subsidiary, Nectar Services Corporation.

With Tellme, Nectar is expanding the Software-as-a-Service (SaaS) offerings in its Enterprise Session Management (nectar/ESM) portfolio. Nectar’s global channel partner community will have the ability to bring these on-demand speech self-service solutions to market.
By using Tellme’s on-demand speech platform, Nectar’s partners and enterprise customers will have another avenue to drive significant cost savings and provide a higher level of service to their callers
“We’re excited to bring Tellme’s on-demand speech services to our customers and partners,” said Martin Cusack, vice president of contact center solutions at Juma. “The alliance with Tellme, Microsoft’s on-demand speech platform, gives us the ability to deliver a unified customer service experience across an enterprise with speech self-service. The market is demanding both cost savings and a higher quality user experience, and with Tellme we are able to deliver on all fronts.”
“Improving customer service while controlling costs are two major imperatives for businesses today,” said Barry Russell, director of Tellme enterprise partners at Microsoft. “By taking advantage of the power of Tellme’s platform, Juma will deliver speech self-service with advanced routing solutions running in the cloud. This will better enable business to control costs and deliver a more robust experience to their customers.”
“Our alliance with Tellme gives us a powerful offering for the marketplace,” said Anthony Servidio, CEO of Juma. “Both Tellme and Nectar have extremely solid, cloud-based solutions. Together, we will undoubtedly accelerate speech self-service adoption not only in the enterprise, but throughout the midmarket as well.”

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