Voxsmart Teams with Fonetic as VSmart Goes Live

Voxsmart, a supplier of regulatory-compliant mobile call recording, has entered into a partnership agreement with Fonetic, provider of a compliance reporting and analysis system.

The agreement will enable Voxsmart to integrate Fonetic services to its new, third-generation VSmart platform and enable both real-time analysis and interrogation and retrieval of stored mobile call recordings.

As a result, VSmart users will be able to manage and control an extensive range of reporting scenarios built around Fonetic's speech analytics capabilities. Users will be able to qualify voice and text interactions based on their content, to reconstruct trades by locating all the interactions associated to them, identify risk patterns, and highlight threats to compliance policies.

By integrating with Fonetic, Voxsmart's flagship VSmart compliance solution will be able to provide enhanced enquiry, real-time analysis, and reporting capability for all recorded mobile calls and messaging.

Key features include the following:

  • Powerful voice-based search and monitoring;
  • Multi-language support (currently 25 languages);
  • Cover extendable to fixed line communications, email and social networks; and
  • Optional integration with on-premise recorders and Big Data Cloud storage.

"VSmart already leads the way in terms of mobile call recording capabilities, and by enhancing our reporting and analysis through the integration of Fonetic's multiple award-winning software, our customers will get best-of-breed proactive recording, monitoring, and reporting of their communications across a broader spectrum of media," said Voxsmart CEO Graham Rivers in a statement. "The compliance demands of international regulators require ever greater transparency and faster response to enquiries, and this places a considerable burden on regulated companies. Having the Voxsmart and Fonetic integrated solution available to them will vastly improve their ability to self-monitor and shorten enquiry time."

"Customers are demanding complete solutions rather than individual products and services, and this integration with Voxsmart is designed to meet those needs on a global basis," said Juan Manuel Soto, CEO of Fonetic, in a statement. "By partnering in this way, we can ensure that all the parts work together from day one and allow financial institutions to build their compliance defenses faster than ever before while at the same time offering more capability, enhanced monitoring, and greater flexibility in terms of handset and network choice."

The VSmart service from Voxsmart was announced at the end of 2013, and Rivers confirmed it was now being rolled out to support BlackBerry, Android, iPhone, and Windows handsets. The VSmart platform offers a choice of either a fully secure cloud-based managed service or it can be integrated with users' existing on-premises recording systems.

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