Articles by Richard Barchard
Vendor Directory of Assistive Technology
A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: email@example.com ATIA Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: firstname.lastname@example.org Closing the GapComputer Technology in Special Education and Rehabilitation
How Speech Can be Used for Multi Language IVR Applications
International businesses are moving forward with telephony based spoken languageapplications. Of course, they also want one application to serve the language demographicsof all their customers. That is easy to do with touch tone systemsthe tone of a<@SM>caller pressing a one in the United States sounds pretty much the same as in Italy,<@SM>France, and Mexico.
APPLICATION DEVELOPMENT: Speech Comes to the Call Center
Deployment of robust, voice use interface (VUI) applications is now possible using the current generation automatic speech recognition and natural language technology. And just in time! The traditional touch-tone (DTMF) 0-9 interface on integrated voice response (IVR) systems is being pushed to the limit of customer acceptance.