Biographical Information

Richard Barchard

Articles by Richard Barchard

Vendor Directory of Assistive Technology

A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: Closing the GapComputer Technology in Special Education and Rehabilitation…

How Speech Can be Used for Multi Language IVR Applications

International businesses are moving forward with telephony based spoken languageapplications. Of course, they also want one application to serve the language demographicsof all their customers. That is easy to do with touch tone systems—the tone of a<@SM>caller pressing a one in the United States sounds pretty much the same as in Italy,<@SM>France, and Mexico.

APPLICATION DEVELOPMENT: Speech Comes to the Call Center

Deployment of robust, voice use interface (VUI) applications is now possible using the current generation automatic speech recognition and natural language technology. And just in time! The traditional touch-tone (DTMF) 0-9 interface on integrated voice response (IVR) systems is being pushed to the limit of customer acceptance.