Carrier/Service Provider

Oracle Buys Acme Packet

The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.

Avaya Acquires Radvision for $230 Million

The deal enables Avaya to provide customers with video collaboration products.

Ericsson, Qualcomm Accomplish World's First Voice Handover Between LTE And WCDMA

This feat breaks ground in voice over LTE technology.

Industry Voices

Do Secure Communications Face a Machiavellian Future?

Competitors can cooperate—or scheme for domination.

Why Hosting Is Part of Your Future

Ignore it at your own cost

Mobility Ubiquity

Can speech make it on mobile devices?

Speech Technology Reports and Research

Learn How to Create a Customer Service Funnel

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Beginners Guide to Customer Service Chatbots

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The Advanced Guide to Customer Service Chatbots

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Learn More About AI-Enabled, Analytics-Driven Quality Management!

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