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Packaged Applications
Features

[24]7 Gains Virtual Assistance Technology with IntelliResponse Acquisition

Intelligent virtual assistance gives [24]7 self-service capabilities. (Featured on SmartCustomerService.com.)

IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.

Nuance Introduces Clinic 360 Suite for Medical Documentation

Clinic 360 integrates speech recognition and transcription to drive improved medical workflows.

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.

Industry Voices
Columns

Are Obvious Patent Requests Simple Omissions—or Crimes?

Why the patent application process needs narrower boundaries.

How Much Protection Does Software Really Need?

The unique nature of software patents makes the question a complicated one.

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer

Speech Technology Reports and Research

Leverage RPA to Help Modernize Customer Engagement

Sponsored by Verint

Learn How to Attain Secure Customer Authentication

Sponsored by LumenVox

What To Look For In a Voice AI Partner

Sponsored by Observe.AI

Staying Connected With Your Customers

Sponsored by Concentrix