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Packaged Applications
Features

IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.

The 2011 Implementation Awards

The 2011 Market Leaders

Workforce Optimization Gets Optimized

DMG research shows innovation and growth to continue in the WFO market through 2013.

Industry Voices
Columns

Are Obvious Patent Requests Simple Omissions—or Crimes?

Why the patent application process needs narrower boundaries.

How Much Protection Does Software Really Need?

The unique nature of software patents makes the question a complicated one.

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer

Speech Technology Reports and Research

KPI's for Critical Web Chat

Sponsored by Observe.AI

Learn from these common voice biometric FAQ's

Sponsored by LumenVox

Agent idle time fell from 33% to just 5% when using this

Sponsored by LumenVox

Learn How to Increase Transcription Speed and Improve Accuracy

Sponsored by LumenVox