2021 State of the Speech Technology Industry
The latest developments and trends in seven important sectors
The State of Speech Engines
Developments come fast in a rapidly changing environment
The State of Speech Development Platforms
New multicloud solutions are emerging
The State of Speech Analytics
Technology now looks at more than what the customer said
The State of Intelligent Virtual Assistants
Industry looks to tackle interoperability standards as it rings in the new year
The State of Voice Biometrics
Vendors need to respond to increasingly sophisticated threats
The State of Assistive Technology
Advances bring accessibility to more platforms and devices
The State of Artificial Intelligence
AI takes many forms, but they all have increased speech's usefulness
Speech Is Up for Any Challenge
As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.
The Business Case
Self-Service Is the Channel of Choice—When It Works
Companies are not benefiting from the shift in preference as much as they should be
Designing a Web Site? Learn from the Speech Business—Please!
Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.
Speech Emotion Recognition: The Next Step in the User Experience
Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.
A View from AVIOS
We Need Answers: Conversational Systems and Answer Technology
Digital assistants are getting better all the time, and answer technology needs to keep pace
Voice Soars as Vehicle Interface of Choice
In-car voice controls must be context-based to offer the best user experience.