An Emotional Mess
Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?
Speech technology may have difficulty conveying emotion, but it can certainly detect it.
The Case for Call Recording
Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
An Education in E-Learning
A small PowerPoint add-in helps Indian IT services giant Wipro take training to the Web
Unified in Care and Communications
Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care
Don't Get Overemotional
Make Your Life Easier
Do your part to develop, certify, and support industry standards.
The Creepiness Factor
Too much personalization in your IVR can lead to trouble.
Building a Welcoming Front Door
For long-term customer relationships, go beyond the traditional IVR.
Contradicting a Legend
The less memorable a VUI, the better
Are You Doing Right by Your Customers?
Enterprises must find the right balance between live service and self-service automation
Does Anyone Care About Voice Verification
The industry is at a tipping point of a broader deployment
Opening the World of Multimodality
Standards can help bring more applications to bear.
'Press 1' for Caller Thoughts
Users prefer service to technology, a panel revealed.
A New Dragon Emerges
Dragon NaturallySpeaking 10 is faster and more accurate than the previous version.
Former Hacker Tackles IVR and Voice Biometric Security
SpeechTEK's Wednesday keynoter details how easy it can be for a professional fraudster to trick speech systems.
Market Spotlight: Government
Voice Vote: New Machine Could Revolutionize Elections
Under-the-radar speech news
SpeechTEK Keynoter Highlights the Shrinking Technological World
Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.