2023 State of the Speech Technology Industry
The latest developments and trends in seven important sectors.
The 2023 State of Speech Engines
More humanlike speech leads to more intuitive interactions.
The 2023 State of Speech Development Platforms
The quest for open standards will help speech apps' business case.
The 2023 State of Speech Analytics
Growth is set to continue as demand rises and use cases abound.
The 2023 State of Intelligent Virtual Assistants
The need is still great, but deployment challenges remain.
The 2023 State of Voice Biometrics
AI is making both attacks and defenses more sophisticated than ever.
The 2023 State of Assistive Technology
New rules and initiatives are helping make devices more accessible.
The 2023 State of Artificial Intelligence
AI's influence on speech continues to expand.
The Business Case
Interaction Analytics: Listening in on the Omnichannel Customer Journey
The value of these solutions increases as they're applied to more parts of your company.
When Conversational Assistants Meet: Delegating, Mediating, and Channeling
How can voice assistants be made to cooperate with each other?
Voice Assistant Technology Struggles with Monetization
Alexa, Siri, and the like are popular but not profitable.
A View from AVIOS
Answer Technology: A Necessary Step in Human-Computer Conversation
Digital assistants need to get better at answering user questions to keep the conversation going.
Agent Hiring in the Age of AI
Artificial intelligence can help address agent churn before it happens.