In the Future Everything Will Be Modular—Or at Least VoiceXML
VoiceXML 3.0 looks to solve everything you didn't like about VoiceXML 2.0.
Speech Declares Its Independence
Warehousing systems evolve to the point where they can act with any kind of hardware, software, vendor, and voice.
The Great Debate
Are standards and universal commands necessary in VUI design?
A Matter of Time
An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help.
Furnishing Callers with a Better Experience
IKEA's German unit installs an IVR to reduce call times.
Innovation, a Standard Practice
The Business Case
Hosted IVR Might Be Right for You
But be willing to weigh the trade-offs versus the benefits.
Legal Issues Surrounding Speech
Who will get the ball rolling on creating the rules?
When Your Outsourcer Outsources
Is this an out-and-out solution?
Are You Happy When People Call?
We should be grateful when customers call us to complain.
A View from AVIOS
Speech Recognition Comes of Age
So why not ensure that your solution is next-generation?
The Tipping Point of Speech Proliferation, Part II
Speech gains in UC and mobile applications.
Avaya's Nortel Bid Goes Through
As the bidding process ends, Avaya comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units
Under-the-radar speech news.
Preference Low for Voice Channels
Convergys research finds favor growing for online channels over speech-enabled systems.
Speech Primed for Future Elections
Voting system's creator looks to the federal government for support as he continues to improve the voice-based functionality of Prime III.
Voxeo Acquires Motorola’s VoiceXML Browser Technology
The deal includes all of Motorola's rights to and interests in the VoxGateway VoiceXML browser.