March/April 2010

Magazine Features

Competition Heats Up

But delivering functional voice search services will take time and effort.

Security in the Cloud

Your data is secure with low-cost hosting options for voice biometrics.

Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.

Deployments

Messaging System Passes the Test

In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.

This Call Center Solution Delivers

Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.

Editor's Letter

Aim for Customer Love

The Business Case

Voice Self-Service Is Essential for Achieving Goals

But companies and IT have different ideas about using the technology.

Forward Thinking

Grammatically Speaking

Setting the standard for determining what a caller wants

Inside Outsourcing

Speech Needs to Get Personal

Caller data is needed to make personalization perfect.

Interact

The Modality of Last Resort

Consider the IVR avoiders as well as the supporters.

A View from AVIOS

What Speech Can Reveal About Your Health

Adjusting analytics to determine the meaning of a cough.

Voice Value

Mobility Ubiquity

Can speech make it on mobile devices?

Speech Solutions

Voicemail-to-Text

FYI

Is Google's New Phone Sparking a Mobile War?

With its Nexus One 'superphone,' Google looks to take on Apple.

Nuance's Acquisitions Cement Its Position in Voicemail to Text, Dictation

The company brings its speech technologies to new audiences and devices.

Overheard/Underheard

Under-the-radar speech news.

The Driving Need for More Speech

Two initiatives expand Nuance Communications' reach in the automotive sector.