LVA: The New Fraud Detector?
You can't hide malicious intentions from Layered Voice Analysis.
Speech Analytics: Turn Conversations into Dollars
Organizations that listen and respond to customers reap the rewards.
American Customers Have a NICE Flight
Airline improves the customer experience with NICE Systems' SmartCenter suite.
Improving Agent Skills Generates Healthy Return
UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Speech Adoption Continues Its Climb
The Business Case
Improving Quality Assurance with Speech Analytics
Contact centers gain value with precision monitoring.
Balancing Content and Control
When consumers use multiple devices, give help where it's needed.
May I Have Your Attention, Please?
When designing an IVR, consider the impact of caller distraction.
A View from AVIOS
The Changing Perception and Reality of Speech Recognition
Siri sets a high bar for call center technology.
Speech tech companies promote hands-free devices to prevent accidents.
Genesys Sets a New Course
Global Speech Rec Market to Approach $70 Billion by 2015
Microsoft and 24/7 Merge Contact Center Solutions
Nuance Acquires Bitter Rival Vlingo
Voice Could Open New Doors for Hotels