Winter 2019 Issue
Magazine Features
The 2019 State of Intelligent Virtual Assistants
Paul Korzeniowski //
04 Feb 2019
Accuracy rates rise and quality improves
The 2019 State of Speech Analytics
Phillip Britt //
18 Feb 2019
Cloud-based solutions give speech analytics a boost
The 2019 State of Speech Engines
Paul Korzeniowski //
04 Mar 2019
Suppliers focus on adding new languages and voice options in order to differentiate their services
The State of Artificial Intelligence
Julie Knudson //
18 Mar 2019
Training AI and machine learning leads to big gains and increased adoption
The State of Assistive Technology
Julie Knudson //
08 Apr 2019
The market for assistive tech is growing, but pain points still exist
The State of Speech Developer Platforms
Paul Korzeniowski //
22 Apr 2019
Vendors woo third parties and have success integrating speech into more business applications
The State of Voice Biometrics
Phillip Britt //
11 Mar 2019
Voice biometrics is becoming popular with big corporations but is still out of reach for many
Deployments
Broadw.ai: Buying Broadway Tickets Out Loud
Jean Thilmany //
01 Apr 2019
Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine
COLUMNS:
Editor's Letter
Housekeeping and Homework for 2019
Theresa Cramer //
11 Feb 2019
There's no doubt we'll have plenty to talk about in the year to come
The Business Case
Speech Analytics and AI Is a Winning Combination
Donna Fluss //
25 Feb 2019
Service, quality management, and the customer journey will all see big gains
Forward Thinking
Will Speech Technology Keep Speech Free?
Moshe Yudkowsky //
29 Apr 2019
The technology is magical, but can be misused
Voice Value
Amid the AI Fervor, a Case for Automating with a Human Touch
Nancy Jamison //
15 Apr 2019
When bots and live agents tackle customer service together, CX and the bottom line benefit