Winter 2020 Issue

Magazine Features

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Engines

Solutions are still trying to crack the conversational code

The State of Speech Developer Platforms

Vendors focus on back-end system integration and portability

The State of Speech Analytics

Speech analytics is at the heart of digital transformations

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

The State of Voice Biometrics

Voice biometrics moves downstream

The State of Assistive Technology

Accessibility solutions expand to new populations

The State of Artificial Intelligence

As AI becomes ubiquitous, voice technologies improve and expand into more areas

Editor's Letter

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

The Business Case

Voice Self-Service Has Become More Popular—and It’s About to Get Much Better

Conversational self-service is moving closer to reality

Forward Thinking

5G Presents Opportunities for Everyone, and That’s the Problem

It's a landmark for the enterprise—including criminal ones

Interact

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however

A View from AVIOS

The Dilemma of AI Transparency

Humans are still suspicious of AI, even when we know what we're dealing with

Voice Value

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach