Speech Technology eWeekly -
July 14, 2021
Speech Technology News
How to Leverage Predictive Analytics in the Contact Center
Calabrio Product Marketing Manager Terri Kocon discusses how to deploy next-generation analytics to deliver more actionable insights in the contact center in this clip from her presentation at CX Connect 2021.
Conversational AI Market to Reach $12.12 Billion by 2025
The global market for conversational artificial intelligence is expected to grow by 18.9 percent per year for the next four years.
ASC Adds to Microsoft Teams Recording
ASC has added encryption and analytics capabilities to ASC Recording Insights for Microsoft Teams.
Voxprotocol Partners with Voice Marketing Provider Cashew.ai
Voxprotocol will provide Cashew with premier access to its monthly active user base of Triple-A Voice Apps.
Rev.com Partners with Film Festival Alliance on Captioning
Rev.com is making its captioning service available to Film Festival Alliance members at a discount.
Zoom Adds Sensory Speech Recognition to Zoom Rooms
Zoom Rooms now allow for voice control due to Sensory TrulyNatural integration.
Thales Partners with ID R&D on Voice Biometrics
The two companies' unique voice matching technology requires no input from call center staff.
Speech Recognition - The Gaming Industry's Answer to Avoiding Fines
Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.