Speech Technology eWeekly - March 24, 2010


Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.

Voice Value

Mobility Ubiquity

Can speech make it on mobile devices?

Speech Technology News

UTOPY Announces Three New Powerful Solutions

First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform.

West to Bolster UC Offering with Acquisition of SKT Business Communication Solutions

The deal adds professional services to guide customers through their unified communications transition.

ZoomSafer Enables Drivers to Send and Receive Voice-Powered Texts and Emails

Hands-free service further minimizes distracted driving

Calabrio Unveils Software-Based Contact Center Suite in Web 2.0 Framework

Also new Calabrio Speech Analytics identifies customer service issues, detects trends, and improves agent performance.

SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android

The company brings cost-effective smartphone transcription services to legal and business sectors.

Microsoft Uses Yap's Speech Cloud for Voice Messaging

Sprint subscribers can now speak text messages and email.

Cloudvox Boosts Platform With New Options

Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings.

Convergys Forms Alliance with MicroAutomation

Partnership will deliver relationship management solutions to customer-intensive entities to drive superior customer experience.