Speech Technology eWeekly - April 07, 2010

Case Studies

Messaging System Passes the Test

In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.

Speech Technology News

Angel.com Merges Business Intelligence with IVR Technologies

New Caller First Analytics provides call data and application performance reporting to improve customer experiences and business results.

Loquendo Reaches 70 Voices

The company releases two new voices in American Spanish and Norwegian.

Royal 4 Systems and Vangard Voice Systems Partner

The deal promises to deliver an affordable warehouse voice productivity solution to price-sensitive warehouse markets.

Salmat VeCommerce Identifies with Salmat Brand and Extends Services Portfolio

The company also appoints a new general manager for the EMEA region.

MetroPCS Launches Fully Automated Voice Mail-to-Text Service

Customer voicemail is converted to text and delivered as text messages or email with sound files attached.

IVR Technology Group Announces iCAN Services

iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.

TopVOX Certifies Motorola’s WT4090 VOW for Use with Pick by Voice

Motorola's WT4090 VOW added to TopVOX hardware portfolio.

Nuance Launches Dragon Dictation for iPad

Optimized for iPad, free new dictation app lets users speak text for email, documents, status updates, notes, and more.

Forward Thinking

Grammatically Speaking

Setting the standard for determining what a caller wants