Speech Technology eWeekly - February 09, 2011


Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience

Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.

Case Studies

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.

Speech Technology News

Free Voice-to-Twitter Services Keep Egyptians Connected

Google has created a way for Egyptians to call in their Twitter feeds and have them posted online.

W3C Solicits Comments on Multimodal Architecture

The standards body has published a last-call draft of Multimodal Architecture and Interfaces.

Nuance Unveils VoCon Navigation for Personal Navigation Devices and Mobile Navigation Apps

New pre-packaged application module enables quick and easy integration of Nuance's embedded one-shot voice capabilities and text-to-speech.

Nearly a Third of Consumers Prefer Voice Biometrics for Mobile Transactions

A Twitter poll conducted by Nuance underscores the importance of voice biometrics in mobile security and identity verification.

PhoneFusion Selects Ditech Networks for Voicemail-To-Text Transcription

Partnership delivers enhanced voicemail and messaging applications

Yap Voicemail-To-Text Service Selected by Interactive Intelligence

Interactive Intelligence will offer the Yap service as an addition to its applications for contact center automation, enterprise IP telephony, and business process automation.

Vocollect and Carrefour Create Collaborative Thinktank to Advance Operational Excellence via Voice

The new think tank was designed to share knowledge and best practices for voice solutions that support operational and business objectives.

West Acquires Twenty First Century Communications

Automated alerts and notifications solutions provider will become part of West's unified communications segment.

Nexidia Partnerships to Expand Audio Discovery

7Safe and iCONNECT will install Nexidia Search to better serve legal clients.


W3C Launches HTML Speech Incubator Group

Ultimate goal is to develop tools to better integrate speech with the Web.