West Acquires Twenty First Century Communications
West, a provider of technology-driven, voice and data solutions, has acquired Twenty First Century Communications (TFCC), a provider of automated alerts and notification solutions to the electric utilities industry, government, public safety, and corporate markets. Financial terms of the deal were not disclosed.
Most utilities use a high-volume call answering system developed by TFCC to field the heavy incoming call traffic associated with power outages. “Public and private organizations use our automated notification and call-handling solutions to support their call center, respond to a crisis, protect people, mobilize first responders, and much more,” said James Kennedy, founder and CEO of TFCC.
TFCC will be a part of West’s unified communications segment. “Adding TFCC’s specialized solutions to West’s market-leading offerings will enhance our alerts and notifications solutions and further position us as a leader in the utilities industry,” said Todd Strubbe, president of West’s unified communications operating segment. “We have been partners with TFCC for over 15 years and have been extremely impressed with the TFCC team, their industry experience and expertise.”
West Alerts and Notifications provided more than 700 million multichannel notifications in 2010 across many verticals, including utility, healthcare, finance, communications, and transportation. West customer engagement solutions include preference management, campaign management tools, vertical customer life cycle outreach campaigns, Web-based enterprise reporting, and intelligent analytics, all across a high-volume and compliant data processing platform.