Speech Technology eWeekly - May 04, 2011


Hosted IVRs Bring Peace Of Mind

Price and flexibility are encouraging corporations to switch from premises-based solutions

Editor's Letter

Making a Case for IVR Hosting

Speech Technology News

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.

Verint Unveils Voice of the Customer Analytics Platform

Voice of the Customer Analytics combines all sources of customer interaction data into a single platform.

VoKnow Launches New Mobile Web Audio Experience via TTS

Listeners can create personalized news programs from millions of sources and listen anytime, anywhere via the Web, iPhone, iPad, or Android devices.

Loquendo Provides the Voice of Telefonica

The Telefonica brand speaks to customer care and other services with a custom synthetic voice.

CallMiner Delivers Speech Analytics in the Telco Cloud

New delivery method promises to revolutionize an organization's ability to instantly extract customer intelligence.

Qwest, Panasonic, Avaya, and Yahoo! License Klausner's Visual Voicemail

Klausner settles its patent infringement lawsuits with the four firms, which were named as defendants.

True Voice Technologies Launches Talk-2-Me

Talk-2-Me, a new software-as-a-service solution, offers a cost-effective way for customers to contact companies and individuals.

Maine Relay Begins Offering Mobile Captions Service

Hamilton Relay's Voice Carry Over (VCO) capabilities are now available via mobile device for residents of Maine.

Hamilton Relay to Caption Calls for Captioned Telephone

Company adding positions to its headquarters in Aurora, Nebraska to handle captioned telephone calls.