Speech Technology eWeekly - December 21, 2011

Case Studies

IVR Investment Pays Off for Bank

Australia's Westpac overcomes service issues with a more automated platform.

Speech Technology News

Nuance Acquires Bitter Rival Vlingo

The two companies have a storied past that involves many court battles.

Voice Biometrics Poised for Takeoff

IBM research calls it one of top five innovations with life-changing potential

Future Apple TV Might Find Its Voice

The tech giant might be looking to add TV to its lineup.

Is Google Developing a Siri Killer?

New voice capabilities are reported in the works for Google's Android phones.

GM Voices Partners With Voxeo

The two companies team up to provide voice-over services for IVR recordings.

Oaisys Releases Tracer and Talkument Version 7.2

New enhanced call management and playback features expand incident reconstruction and confidential data handling capabilities.

Voice Assist Partners With TapFactory

New iPhone app includes a voice assist button.


Where's My Flight?

Studying use cases and context helps to improve self-service.