Speech Technology eWeekly -
May 07, 2014
NICE Delivers Real-Time Voice Biometrics to the Call Center
Biometrics solution authenticates callers through a multilayered process. (Featured on SmartCustomerService.com.)
Speech Technology News
CloudTalk Releases Voice App Just Sayin’
Just Sayin' enables Twitter and Facebook users to embed audio, video, images, and text from just one platform.
Speech Processing Solutions Introduces Philips SpeechLive Cloud Dictation and Philips SpeechScribe Transcription
Cloud-based dictation, transcription, and secure storage services provide voice technology efficiency.
Genesys Acquires OVM Solutions
Genesys' acquisition of OVM adds to its portfolio of automated proactive messaging solutions.
Nuance Revamps NDEV Mobile Developer Program
Program offers improved service models, speech customization, and expanded cross-platform support.
Mitel Launches Cloud-Based MiContact Center Live Service
Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model.
RadNet Deploys Nuance PowerScribe 360
RadNet, the largest provider of outpatient imaging, will deploy Nuance PowerScribe 360 across its entire network.
Hyatt Selects Unify for Global Reservations and Customer Support Centers
Unify's OpenScape contact center solution delivers needed analytics, flexibility, and reliability to the hotel chain.