Speech Technology eWeekly - May 07, 2014

Speech Technology News

NICE Delivers Real-Time Voice Biometrics to the Call Center

Biometrics solution authenticates callers through a multilayered process. (Featured on SmartCustomerService.com.)

CloudTalk Releases Voice App Just Sayin’

Just Sayin' enables Twitter and Facebook users to embed audio, video, images, and text from just one platform.

Speech Processing Solutions Introduces Philips SpeechLive Cloud Dictation and Philips SpeechScribe Transcription

Cloud-based dictation, transcription, and secure storage services provide voice technology efficiency.

Genesys Acquires OVM Solutions

Genesys' acquisition of OVM adds to its portfolio of automated proactive messaging solutions.

Nuance Revamps NDEV Mobile Developer Program

Program offers improved service models, speech customization, and expanded cross-platform support.

Mitel Launches Cloud-Based MiContact Center Live Service

Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model.

RadNet Deploys Nuance PowerScribe 360

RadNet, the largest provider of outpatient imaging, will deploy Nuance PowerScribe 360 across its entire network.

Hyatt Selects Unify for Global Reservations and Customer Support Centers

Unify's OpenScape contact center solution delivers needed analytics, flexibility, and reliability to the hotel chain.