Speech Technology eWeekly - December 30, 2015

Speech Technology News

Genesys Acquires SpeechStorm

The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)

Avaya Helped NORAD Answer Children's Calls About Santa

For the 60th straight year, Avaya powered NORAD's hotline for tracking Santa.

Aspect Partners with Tripudio Telecom

Tripudio integrates Aspect's Zipwire cloud contact center service to its core network platform.

NoHold Increases Supported Languages to 13

The NoHold Virtual Assistant can provide localized support within days.

Globitel's SpeechLog 7 Certified by Avaya

Globitel's SpeechLog 7 call recording and quality management solution is certified for use with Avaya's Aura Communication Manager and Aura Contact Center solutions.

STC’s VoiceNavigator 8 Gains Avaya-Compliant Status

VoiceNavigator 8 is certified compatible with Avaya Aura Experience Portal 7.0.1.