Speech Technology eWeekly -
January 31, 2018
Avaya Acquires Spoken Communications
Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud. (Featured on SmartCustomerService.com.)
Speech Technology News
TranscriptionWing Launches Clean-Up Service for Automated Transcripts
Offering relies on human transcribers to clean up machine-generated transcripts for greater accuracy.
Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution
Provana is offering Eureka speech analytics as part of its Integrated Call Analytics Platform (ICAP). (Featured on SmartCustomerService.com.)
In-Car Voice Needs a Refresh, Strategy Analytics Suggests
Automotive voice suppliers will need to focus more on allowing consumers to use their own preferred technologies.
Voice Commerce to Be a Top Trend in 2018, IDC Reports
IDC's technology study finds voice interfaces and security are driving retail innovation.
Sogou Launches Travel Translator
New application offers speech recognition accuracy of greater than 97 percent.
Digital DataVoice Becomes a LumenVox Skills Certified Partner
Digital DataVoice implements LumenVox speech enabled solutions on all major IVR platforms
Pindrop Releases Pindrop Deep Voice and Passport
Pindrop's new technology incorporates machine learning into voice biometrics.