Speech Technology eWeekly - March 28, 2018


There’s Untapped Value in Voice Biometrics

Identification and verification technologies can help companies improve customer experience and mitigate security threats.

Case Studies

FHN Drives Transcription Costs Down with M*Modal

Using M*Modal speech recognition, Freeport Health Network sees smoother clinical documentation.

Q & A

Q&A: Human Emotions and Digital Agents

Bruce Balentine is a Chief Scientist at Enterprise Integration Group specializing in speech, audio, and multimodal user interfaces. In almost three decades of work with speech recognition and related speech technologies, Balentine has designed user interfaces for telecommunications, desktop multimedia, entertainment, language training, medical, in-vehicle, and home automation products. Balentine will moderate the panel "How Can Digital Agents Make Use of User Emotion?" at the SpeechTek conference in April. Conference chair James A. Larson interviewed Balentine in advance of this year's conference.

Voice Value

The Voice Option in Customer Service Must Not Be the Only One

Sometimes keypads are necessary. They cannot be taken out of the service equation.

Speech Technology News

Google Launches Amazon Text-to-Speech Competitor

Google's new Cloud Text-to-Speech offering is now available to developers in Beta.

IBM Introduces Watson Assistant

According to IBM's Think Blog, IBM introduced Watson Assistant, a smart enterprise assistant that brings together AI, cloud, and the Internet of Things (IoT) that it says will help businesses enhance brand loyalty and transform customer experiences, while keeping the business and customer data private and secure.

Calabrio Enhances Analytics Platform with Sentiment Analysis

Calabrio, a provider of customer engagement and analytics software, introduced a new version of Calabrio ONE.

Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

Helpshift announced the release of SensAI, an artificial intelligence natively built for customer service.

Roanuz Introduces Chatbot API for Cricket

Dealer Inspire Unveils New Voice Search Technology and Inventory Management System for Dealers

DI will launch two new digital solutions: Website Voice Search, which allows users to use only their voice to navigate search results on a dealer's website, and Metal, a next-generation vehicle inventory management tool.