Speech Technology eWeekly - July 18, 2018


Speech Tech Systems Need Expanded Capabilities, Training for Improved Customer Service

Seventy-four percent admit they are more loyal to a company if they can talk to a person—versus a machine—when they need assistance, according to a new report from Calabrio.

Speech Technology News

Aeriandi Survey Says Voice is the Silent Cyber Security Threat

According to a new story, 72% believe advances in voice technology pose a significant threat to enterprise security, yet only 23% consider it be a priority.

Pivotal Data Integrates OneVault’s Voice Biometrics into Contact Center Solution

Pivotal Data has announced the integration of OneVault's voice biometric authentication solution into its contact center solution as a value-added feature.

Accent Detection AI Promises to Improve Speech Recognition

In Foreign English Accent Adjustment by Learning Phonetic Patterns researchers reveal how their system leveraged dialectical differences in diction and intonation to create new accented samples of words, which it learned to recognize with some accuracy compared to similar systems.

PIKA Technologies Introduces X1, the Next Generation of HMP-X

PIKA Technologies is excited to announce the addition of GoLang/gRPC API to its host media processing (HMP) solutions. This introduces a new generation of HMP products, beginning with X1.

ID R&D Delivers Voice Biometrics Authentication Accuracy Requiring Just 1-2 Seconds of Free Speech with IDVoice

Commercially available AI-based solution says it offers unmatched system performance.

Passage AI Chatbots Now Converse In All Major Languages

AI-powered conversational interface extends capabilities to natively support multi-language chatbots, enabling 24/7 customer service options across the globe.

Advanced Voice Recognition Systems, Inc. Files Infringement Complaint Against Apple, Inc.

The '730 Patent is the first of AVRS' family of patents in the field of speech recognition and transcription.

Industry Voices

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.