Speech Technology eWeekly -
February 27, 2019
What Consumers Like (or Don't) About Voice Shopping
OnBuy.com research takes look at the habits of voice shoppers. Find out what they're buying, what they like about the experience, and what they want to see in the future.
Will Consumers Let Alexa Read Their Emails Out Loud?
Earlier this year, Amazon added the ability for Alexa to read and delete emails. Google Home and other voice-enabled digital assistants will likely be developing this capability as well. That may present serious consequences for marketers.
The 2019 State of Speech Analytics
Cloud-based solutions give speech analytics a boost
The 2019 State of Intelligent Virtual Assistants
Accuracy rates rise and quality improves
Housekeeping and Homework for 2019
There's no doubt we'll have plenty to talk about in the year to come
Speech Technology News
Google Announces General Availability of Cloud Speech-to-Text, Support for New Languages, and More
Google announced the general availability of cloud speech-to-text and multi-channel recognition. Additionally, new languages are available and discounts are available.
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance
Voice surveillance based on conversational content proactively reveals compliance and fraud threats.
Radisys Unveils New Advanced Speech Recognition Support for Enhanced In-Call Speech Services
Radisys' MediaEngine solution says it reduces costs of deploying speech-enabled services by more than 90%; allows CSPs to capitalize on mass-market acceptance of person-to-application interaction via speech.
Mitsui and 7.ai Extend Digital Chat to Mobile Devices in Japan
Chubu Electric makes 7 chat available through mobile app, providing consumers with a new way to communicate with the company.
The Business Case
Speech Analytics and AI Is a Winning Combination
Service, quality management, and the customer journey will all see big gains