Speech Technology eWeekly -
September 18, 2019
Speech Technology News
Nuance Expands Open Architecture to Deliver More Flexible, Enterprise-Grade Conversational AI
New Intelligent Engagement Services will expand its open, cloud-agnostic framework, and the cloud-native approach bolster third-party integration capabilities and offer organizations more control.
Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms
Enterprises using Cisco's UC and CC offerings can upgrade their IVRs to Intelligent Virtual Agents without "ripping and replacing" existing software and equipment.
SyncWords Integrates Automated Subtitling and Captioning with Microsoft Azure
SyncWords, a cloud-based video accessibility platform provider for automated captioning and subtitling tools, announced that its solution is now available on Microsoft Azure and uses Azure Cognitive services.
McDonald's to Acquire Apprente, a Provider of Voice Technology
McDonald's buys Apprente--a provider of voice-based, conversational technology--in a move that will integrate new teams with advanced technology skill sets into the McDonald's business.
Biogen Chooses Lexalytics to Improve Customer Care with New AI-Based Text Analytics System
Technology will be deployed in Biogen Japan's medical information office to help operators quickly and accurately reply to constituent questions.
Security Threats to Speech Apps in the Age of Deep Fakes
As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.
Video: How to Circumvent the Limitations of Traditional Conversational IVR
Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.