Speech Technology eWeekly -
November 06, 2019
Artificial Intelligence and the Customer Journey
The combination of AI and speech technology is transforming the way marketers think about customer experience, but many are still hesitant to put plans into action, as consumer expectations may outpace technological reality.
Speech Technology News
Presence of Well-Funded Research Organizations to Retain North America’s Dominance in Vocal Biomarker Market
Recent research analysis, sound vibrations, which were employed as therapeutic healing for mental health conditions, are now witnessing application into various disease diagnostics.
Marchex Offers Biometric Robocall Blocker
Clean Call adaptive robocall blocking uses artificial intelligence and voice biometric technology to learn, adapt and beat robocallers at their own game.
Satisfi Labs Receives Investment From the Google Assistant Investment Program to Grow Conversational AI Voice Capabilities
Satisfi Labs' Knowledge Management Platform receives investment from the Google Assistant for the growth of Google Actions and to support the voice ecosystem.
Rev.ai Launches Real-Time Automated Transcription and Captioning
Powered by Rev's proprietary speech engine, the Rev.ai API makes it easy for developers to build speech recognition directly into applications and services. The new capability processes live audio or video .
How Millennials and Generation Z Are Helping to Drive Voice-Based Solutions for Urgent Customer Support
The fact is, many consumers, and in particular younger ones such as Millennials and Generation Z, prefer voice communications when interacting with organizations for urgent support.
Video: How Conversation Print Helps Fight Speech Spoofing
Nuance Communications Senior Manager, Commercial Security Strategy Roanne Levitt explains how Nuance's Conversation Print addresses speech spoofing in this clip from her panel an SpeechTEK 2019.