Speech Technology eWeekly - November 13, 2019

Q & A

Q&A: Sam Ringer Says the Revolution Is Coming — the Medium-Term Future of AI and ML

Current AI and machine learning (ML) technologies are starting to change the way we build and innovate. However, the power of our current ML technologies is not fixed. Sam Ringer will explore where ML is at the moment.

Q&A: Greg Stack on Blazing a Trail to Successful AI Migration

Greg Stack, Vice President, Speech-Soft Solutions, will be presenting at SpeechTEK 2020. Conference co-chair, Jim Larson, caught up with him to talk about "Blazing a Trail to Successful AI Migration."  

Editor's Letter

A Good Conversational Interface: Man’s Best Friend

Don't we all want voice-activated devices to be more like a loyal old dog and less like the puppy chewing on your shoes? But it's not necessarily something you can do at home with a few treats and the help of some YouTube videos.

Speech Technology News

Say It Now Drives One-to-One Conversations Between Brands and Consumers

Voice technology company expands services business with appointment of Ed French to newly-created role of commercial director. French will be responsible for working with enterprise clients.

OneCause Raises Bar for Customer Service with Talkdesk Cloud Contact Center

OneCause says it will improve customer experience and contact center efficiency with Talkdesk for Salesforce integration, providing actionable insights for support agents through unified customer database.

Industry Voices

Video: Benchmarking Voice Assistants, Pt. 1: Method and Calibration

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer introduce the Cognilytica Voice Assistant Benchmark for testing the intelligence of devices such as Alexa, Siri, Google Home, and Cortana in this clip from their presentation at SpeechTEK 2019.