OneCause Raises Bar for Customer Service with Talkdesk Cloud Contact Center

Talkdesk, Inc., a cloud contact center, announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents.

Among the top priorities for OneCause in its search for a new provider was to gain valuable insight and visibility into its contact center performance. Robust Reporting & Analytics from Talkdesk provide OneCause with real-time and historical metrics to leverage into actionable data to improve efficiency and reduce costs. With customizable dashboards offering live views of performance against service level agreements (SLAs) and key metrics, OneCause can easily identify areas for improvement to coach agents and improve customer satisfaction.

As part of its commitment to provide measurable world-class support to help nonprofits raise funds for their missions, OneCause will implement Talkdesk for Salesforce to unify its customer database and provide actionable insights for support agents. Talkdesk for Salesforce will provide OneCause agents all necessary customer data through automatic screen pops and two-way data syncing to reduce hold times, fewer call transfers and improve the overall customer experience.

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