Speech Technology eWeekly - May 20, 2020

Features

Marketers Need to Optimize for Voice Search

The voice channel presents unique opportunities and challenges for marketers

FYI

IBM, Apple Build on Natural Language Processing

The two industry heavyweights plan to bring to market new natural language processing (NLP) technologies that will help computers and customers communicate in clearer, more natural-sounding ways

Speech Technology News

Aware Combines Face and Voice in Knomi Version 2.6 

Speaker recognition integrates with Knomi facial recognition to authenticate mobile device users.

3CLogic Partners with Observe.ai

Cloud contact center provider 3CLogic is adding Observe.ai's SpeechNLP, call transcription, sentiment analysis, and quality management features.

NVIDIA Launches Jarvis for Building Conversational AI

NVIDIA's Jarvis application framework enables the creation of custom, language-based AI services.

Cogito Updates Cogito Dialog with Guidance and Data Features

The Cogito Dialog AI coaching is designed to support agents through higher call volumes. (Featured on SmartCustomerService.com.)

Medallia Launches Medallia Speech

Medallia brings speech analytics into Medallia Experience Cloud to deliver a holistic view of the customer journey and improve call center efficiency.