Speech Technology eWeekly - October 28, 2020

Speech Technology News

Chatbots Are Still Missing the Human Element, Strategy Analytics Finds

Customer emotions have a significant influence on their satisfaction with chatbots, but the technology still can't deliver, the researchers find.

OpenText Adds Speech Capabilities in Version 20.4

OpenText Cloud Edition 20.4 adds speech analytics and recognition to its Voice of the Customer module.

Clarabridge Expands Analytics with Automated Narratives

Automated Narratives uses natural language understanding to summarize calls.

Speech Recognition Market to Reach $29.28 Billion by 2026

Valuates eyes 19.9 percent CAGR for the speech recognition market through 2026.

Transcosmos Releases Transpeech2.0

The latest version of Transcosmos' speech recognition solution offers five new features, including Quality Control Platform and AI defender.

Sensory Unveils VoiceHub for Wake Word and Voice UI Model Development

VoiceHub's interface allows users to build vocabularies in dozens of languages without coding experience.

ReadSpeaker Lends Its TTS to Muzzy Lane

ReadSpeaker's text-to-speech technologies will power voice-enabled interactive experiences for students using Muzzy Lane's immersive learning technologies.

Pindrop Launches Pindrop Protect IVR and Pindrop Trace

New features leverage AI to protect IVR by monitoring and measuring risk across calls and accounts. (Featured on SmartCustomerService.com.)

Amelia Launches Digital Employee Builder

The Digital Employee Builder lowers technical barriers for implementing conversational AI agents. (Featured on SmartCustomerService.com.)