OpenText Adds Speech Capabilities in Version 20.4

As part of its Cloud Edition (CE) 20.4 release, OpenText has expanded the speech capabilities in the Voice of the Customer solutions portion of the OpenText Experience Cloud.

OpenText's Voice of Customer solutions help companies respond to customer and contact center agent needs. The upgrades include the following:

  • Qfiniti adds real-time speech processing and sentiment analysis to live conversations, plus real-time guidance for agents with Optimize Guide.
  • New CX-E Voice web client with stand-alone directory, automated attendant, and updated speech recognition engine technology.

SpeechTek Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues