Speech Technology eWeekly - January 13, 2021

Speech Technology News

Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform

Nuance's Patient Engagement Virtual Assistant is a single, cloud-based platform to support patient journeys across engagement channels using Nuance's Intelligent Engagement AI technology.

AWS Expands Its AI-Powered Contact Center Intelligence (CCI)

Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)

CEVA Launches SensPro2

CEVA's SensPro2 offers improved processing at lower power.

Observe.AI Partners with UJET

Observe.AI has become the first workforce optimization solution provider in the UJET partner ecosystem. (Featured on DestinationCRM.com.)

Haptik Introduces Conversational IVR

Haptik's Conversational IVR solution has been built in partnership with Audiocodes.

Pega Acquires Qurious.io for AI-Powered Speech Analytics

Qurious.io's capabilities will assist customer service agents by analyzing service calls in real time.

DSP Concepts Partners with Cambridge Consultants to Accelerate Audio and Voice Innovation

Cambridge Consultants adds to DSP's Audio Weaver.