Speech Technology eWeekly - March 24, 2021


The State of Voice Biometrics

Vendors need to respond to increasingly sophisticated threats

Speech Technology News

Strong Growth Expected for Voice Biometrics

Research firm MarketsandMarkets projects the global voice biometrics market to reach $2.845 billion by 2024.

Thoma Bravo Acquires Calabrio

Thoma Bravo acquired speech and contact center software vendor Calabrio from fellow investment firm KKR. (Featured on DestinationCRM.com.)

Genesys to Acquire Bold360 from LogMeIn

Genesys will add Bold360 to its digital and artificial intelligence business unit. (Featured on SmartCustomerService.com.)

Sabio Group Acquires Voicebot Provider Fonetic

Sabio's acquisition of Fonetic strengthens its artificial intelligence and automation portfolio.

Chatbot.com Updates Visual Builder

Chatbot's new Visual Builder lets companies design conversational experiences with a new look, drag-and-drop interface, templates, and A/B testing.

Pindrop Acquires Next Caller

Pindrop adds call verification and fraud detection capabilities with its purchase of Next Caller.

Voice-Directed Warehousing Market to Expand 12% Through 2031

Persistence Market Research expects the market for voice-directed warehousing to grow, especially in retail and CPG.

Industry Voices

4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now

To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)