Speech Technology eWeekly -
March 24, 2021
The State of Voice Biometrics
Vendors need to respond to increasingly sophisticated threats
Speech Technology News
Strong Growth Expected for Voice Biometrics
Research firm MarketsandMarkets projects the global voice biometrics market to reach $2.845 billion by 2024.
Thoma Bravo Acquires Calabrio
Thoma Bravo acquired speech and contact center software vendor Calabrio from fellow investment firm KKR. (Featured on DestinationCRM.com.)
Genesys to Acquire Bold360 from LogMeIn
Genesys will add Bold360 to its digital and artificial intelligence business unit. (Featured on SmartCustomerService.com.)
Sabio Group Acquires Voicebot Provider Fonetic
Sabio's acquisition of Fonetic strengthens its artificial intelligence and automation portfolio.
Chatbot.com Updates Visual Builder
Chatbot's new Visual Builder lets companies design conversational experiences with a new look, drag-and-drop interface, templates, and A/B testing.
Pindrop Acquires Next Caller
Pindrop adds call verification and fraud detection capabilities with its purchase of Next Caller.
Voice-Directed Warehousing Market to Expand 12% Through 2031
Persistence Market Research expects the market for voice-directed warehousing to grow, especially in retail and CPG.
4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now
To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)