Q&A: Dr. Nava Shaked on Evaluation, Testing Methodology & Best Practices for Speech-Based Interaction Systems

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Dr. Nava  Shaked, Head of the Multidisciplinary Department, Holon Institute of Technology recently answered the following questions about testing speech and multimodal applications:

Q: Tell us about the three-hour workshop you will present on April 29 at the SpeechTEK Conference in Washington, DC.

A: Testing and evaluation processes are crucial to the success of any NLP conversational system, but testing IVR and multimodal systems presents unique challenges. Focusing on multimodal applications that involve speech and other modalities, we describe the multiple layers of testing and QA: engine quality, functional application, VUI, interfaces and infrastructure, load balancing, backup, and recovery. Learn how to set testing goals, targets, and success factors; specify and measure metrics; test and measure “soft” and “immeasurable” targets; test documentation in all stages; manage a testing project, and identify who should be on the testing team.

Q: How is testing speech-based systems different from testing other software?

A: Testing software is mainly about functionality and stability of code to support proper implementation of the tool/app/device. Speech Systems have another level of testing, the quality of the dialog, the usability of the implementation and the customer experience. The speech engine can function perfectly, nonetheless, the system as a whole could not be operational.

Q: Do text-based testing strategies and tools work for multimodal systems?

A: Text-based systems are one aspect of Multimodal interaction. They can support the rest of the modalities in case needed. They can disambiguate interaction and clarify language intent. They can add info given by speech or visual and more.

Q: How much of the testing process can be automated?

A: A lot can be automated but some issues will never fall under this category; for example identifying False Accept recognition which can only be done manually. User experience is also something that can be partly tested automatically but subjectivity is crucial for the understanding of user behavior.

Q: Sometimes developers don’t think about some classes of potential users.  How do testers identify and include these users in testing?

A: While engaging in Usability testing we try to approach different segments which are not typical Also we can do some WOS testing (a testing technique that can be applied to test functionality before the functionality is implemented) to identify out of the box approach to UI/UX design

Q: What’s wrong just releasing a "beta" of the app and let prospective users test it?

A: You can do that in a “friends and family” pilot but to go “live” with a beta system, in the digital Era for millennial users is very very risky.

Register for the SpeechTEK Conference and Dr. Shaked's workshop. There are still openings for SpeechTEK University workshops and presentations. Submit proposals here by October 11, 2002. 

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