Voice Technology is Essential to Digital Transformation
Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Debunking the Most Common Myths in Voice Technology
Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
What Brings Virtual Conversations to Life?
Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.
Speech Technology and Voice Data Enable True Competitive Advantage
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.
Speech Recognition Just Got Supercharged
Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.
Wake Words Will Soon See a Resurgence
As consumers get more accustomed to using voice interfaces, wake words will become more prominent.
Speech Technology Has a Place in Ed Tech and English Language Learning
Technology advances in speech recognition, pronunciation error detection, and speech scoring can make a huge difference in how students learn the English language.
Harnessing the Power of our Next Generation Voice Solutions
Transforming Customer Interactions with Conversational Insight
Netflix's "The Circle" Provides a Glimpse into the Future of Speech Recognition
The future is now for voice recognition technology as industries from automotive to healthcare embrace the technology.
It’s Not Magic: The Importance of Data in Your Machine Learning and AI Algorithms
Algorithms cannot work well on poor training data volume - and a deficit of this data leaves the system undernourished. With more data to consume, the system can be trained better and the outcomes are then stronger.
Five Must-have Speech Recognition Capabilities For the Modern Contact Center
The latest advances in speech-to-text technology enable analytics software to deliver the most accurate and complete customer insights. To do so, robust ASR solutions must be able to do five things.
Video: Detecting Deception in Speech, Pt. 2: Findings
Interactions LLC NLP Scientist Yocheved Levitan outlines the findings of a recent academic study on detecting deceptive speech and how to distinguish it from truthful speech in this clip from her presentation at SpeechTEK 2019.
Video: Detecting Deception in Speech, Pt. 1: Methods
Interactions LLC NLP Scientist Yocheved Levitan discusses a recent research study on identifying cues of deception in speech, and machine learning-based approaches to classifying deceptive speech in this clip from her presentation at SpeechTEK 2019.
Video: How to Assess if a Conversational UI Is Right for You
Allstate Conversational Designer Katie Lower outlines working models for assessing the viability of a conversational interface with multiple teams within an organization in this clip from her presentation at SpeechTEK 2019.
Video: How to Map the Customer Journey (and Why)
Allstate Conversational Designer Katie Lower defines the customer journey map as a visualization of the customer's process and explains why it's valuable in this clip from her presentation at SpeechTEK 2019.
Video: What Is the Minimum Amount of Speech for Authentication?
Pindrop Director of Product Marketing Ben Cunningham discusses best practices for voice authentication in IVR design in this clip from his panel at SpeechTEK 2019.
Video: Demo: Gridspace Grace Autonomous Call Center Agent
Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary demonstrates Grace, Gridspace's new automonous call center agent, in this clip from his keynote at SpeechTEK 2019.
Video: Current Challenges in Enterprise Speech Tech
Orion Labs Head of Product Ellen Juhlin and Voicea CMO Cory Treffiletti discuss persisting challenges in speech-to-text, AI identifying intent, user expectations, and more in enterprise speech tech applications in this clip from their panel at SpeechTEK 2019.
Video: Emerging Trends in Speech Tech Adoption
451 Research Senior Analyst Raul Castanon discusses new findings of a recent survey on speech technology adoption in the enterprise and how adoption of devices in the consumer space have impacted enterprise adoption in this clip from his panel at SpeechTEK 2019.