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Speech Recognition > Industry Voices

Speech recognition solutions enable machines to understand and act on human speech inputs, and are the basis for many of the technologies we use today. See below for the latest speech recognition news, trends, and solutions.

Industry Voices

Uncover Hidden Gems in Your CX Data with AI by NICE

How Speech Recognition Can Improve Efficiency in Marketing 

Marketing doesn't suck, but speech recognition could make it better. Here's how.

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

The Risks Posed by Biases in Voice and AI

Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.

Four Pitfalls to Avoid When Building Compelling Voice Experiences

As voice experiences grow in popularity, here are some pitfalls developers can avoid when creating voice-focused products. 

Speech Recognition - The Gaming Industry's Answer to Avoiding Fines

Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages. 

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

Debunking the Most Common Myths in Voice Technology

Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one. 

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.

Speech Technology and Voice Data Enable True Competitive Advantage

Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.

Speech Recognition Just Got Supercharged

Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.

Wake Words Will Soon See a Resurgence

As consumers get more accustomed to using voice interfaces, wake words will become more prominent.

Speech Technology Has a Place in Ed Tech and English Language Learning

Technology advances in speech recognition, pronunciation error detection, and speech scoring can make a huge difference in how students learn the English language.

Harnessing the Power of our Next Generation Voice Solutions

Transforming Customer Interactions with Conversational Insight

Netflix's "The Circle" Provides a Glimpse into the Future of Speech Recognition

The future is now for voice recognition technology as industries from automotive to healthcare embrace the technology.

It’s Not Magic: The Importance of Data in Your Machine Learning and AI Algorithms

Algorithms cannot work well on poor training data volume - and a deficit of this data leaves the system undernourished. With more data to consume, the system can be trained better and the outcomes are then stronger.

Five Must-have Speech Recognition Capabilities For the Modern Contact Center

The latest advances in speech-to-text technology enable analytics software to deliver the most accurate and complete customer insights. To do so, robust ASR solutions must be able to do five things.

Video: Detecting Deception in Speech, Pt. 2: Findings

Interactions LLC NLP Scientist Yocheved Levitan outlines the findings of a recent academic study on detecting deceptive speech and how to distinguish it from truthful speech in this clip from her presentation at SpeechTEK 2019.