Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
Harnessing the Power of our Next Generation Voice Solutions
Video: How to Circumvent the Limitations of Traditional Conversational IVR
Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.
Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support
Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.