Hospitality’s New Frontline Risk: AI Voice Fraud
30 Jun 2025
Hospitality businesses are adapting to the rising threat of voice cloning scams by strengthening fraud detection practices and prioritizing real-time intelligence sharing.
Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
05 May 2020
Harnessing the Power of our Next Generation Voice Solutions
04 May 2020
Video: How to Circumvent the Limitations of Traditional Conversational IVR
13 Sep 2019
Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.
Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support
13 Jul 2018
Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.