AI Voice: Working with, Not Against, Humans
13 Sep 2022
Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.
Conversational AI Is Finding Its Voice
28 Jun 2022
The future of multilingual support lies with conversational artificial intelligence.
The Need for Continuous Speech Recognition Testing
22 Feb 2022
Conversational AI and voice have to be tested to ensure that they work flawlessly.
Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight
15 Feb 2022
Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)
The Risks Posed by Biases in Voice and AI
09 Nov 2021
Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.
Voice Technology is Essential to Digital Transformation
25 May 2021
Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
What Brings Virtual Conversations to Life?
02 Feb 2021
Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.
The AI-Driven Future of Customer Service
14 Dec 2020
AI has huge potential to improve and standardize customer service interactions across companies.
Speech Technology and Voice Data Enable True Competitive Advantage
10 Nov 2020
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.
Speech Recognition Just Got Supercharged
03 Nov 2020
Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.
Wake Words Will Soon See a Resurgence
29 Sep 2020
As consumers get more accustomed to using voice interfaces, wake words will become more prominent.
Voice Is Enterprises' Next Interface
26 May 2020
Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.
Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
05 May 2020
Harnessing the Power of our Next Generation Voice Solutions
04 May 2020
Transforming Customer Interactions with Conversational Insight
01 May 2020
Connect to Customers with the Help of Google, Amazon, and Apple
09 Jan 2020
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Customer Support Predictions for 2020
18 Dec 2019
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges
11 Dec 2019
The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,
Speech Analytics Reveals Companies Aren’t F%!king Listening
21 Nov 2019
As customer sentiment becomes increasingly angrier, businesses must consider the underlying issues before it's too late. So, what are the common triggers for the frustration, and how do we resolve them?
How Millennials and Generation Z Are Helping to Drive Voice-Based Solutions for Urgent Customer Support
06 Nov 2019
The fact is, many consumers, and in particular younger ones such as Millennials and Generation Z, prefer voice communications when interacting with organizations for urgent support.